We are therefore quite happy to put our reputation and experience on the line as far as our clients are concerned. In return we ask that you accept some responsibility for being both honest with us and committed to the process of filing your application. Our performance guarantee is designed to protect both you and ourselves.

Should the New Zealand Immigration Service decline your application you will be refunded our consulting fee. In the event of your application being declined no refund will be made on our consulting fees if the application was declined (or not filed) for any one of the following reasons:

Our work does not end when a visa or a work permit application is made and granted.

We know that all clients will feel anxiety while waiting and after receiving residence approval. To an extent, they are stepping into the unknown. We keep in regular contact with them from the time of our first meeting until after they are well settled in New Zealand.

We co-ordinate client’s essential needs before and after arrival and then provide personal advisory support during those first few tentative weeks in the country.

We do more than just process your application. We offer a range of services which are aimed at increasing your knowledge of your new home and providing you with a sound background of the country before and after you get here.

For example we have a fully equipped office in Auckland which gives all clients the use of a personal computer, unlimited internet access, photcopier (for all those CV's you will want to send out) and secretarial support if required. We do not charge for this but reserve the right to levy a small charge for secretarial time. This serves as an office away from home (when you need some quite time away from the family) and resource centre for information and as an added bonus supplies you with locals to discuss issues with - us.

We pick clients up from Auckland International Airport at no cost and organise temporary accomodation for them if they require it.

We emphasise the fact that our work is only finished when you stop calling us for advice. Sometimes that is years after you landed in New Zealand and at other times it is a few weeks. Either way we are relaxed about it as we recognise there is a lot more to emigrating than filling out a few forms and buying a one way airline ticket.

Time Frame:
Another commonly asked question is how long does the process take?

In regard to the preparation of your documentation, after you have received our formal instructions, the process normally takes between 4 and 10 weeks for you to gather the documents we require and a further 8-10 weeks for us to prepare, lodge and process your residence application. Processing times are often dependent on where the case is lodged, which officer is processing it and whether or not any problems arise.

Once the application is approved you will be generally have around 12 months from that date to enter New Zealand although this differs under different residence categories and even within the same category.

Most of our clients therefore retain our services for between one and two years. The first year is to get the paperwork correct and the visas issued and the second year is spent assisting clients with the settlement process.